ReelsOn Privacy Policy

At ReelsOn, we respect your privacy and are committed to protecting your personal data whenever you visit or play on our platform. This Privacy Policy explains how we at ReelsOn collect, use, store and safeguard your information, and what rights you have regarding your data. By creating an account or using our services, you agree to the practices described below.

Who We Are

ReelsOn Online Casino is operated by Novatrix SRL (registration 3-102-893958, Cartago, Costa Rica), licensed under the Government of the Autonomous Island of Anjouan, licence number ALSI-202508056-FI2, valid from 25.08.2025 to 24.08.2027. Our ReelsOn platform operates reelson.com, and we are responsible for determining how and why your personal data is processed. If you have any questions about this policy, our support team is available via email, live chat or phone for VIP members.

Information We Collect

We collect several categories of information when you register and play at Vegas... at ReelsOn Casino. We gather this data to provide our services, verify your identity and comply with licensing obligations.

• We collect registration details such as your name, date of birth, email address, phone number and residential address
• We record your payment and transaction history, including deposits made via Visa, Mastercard, Skrill, Neteller, Bitcoin, Ethereum and other supported methods
• We track your gaming activity, including games played, wagers placed and bonus usage, to improve our services and calculate loyalty points
• We collect technical data such as your IP address, device type, browser and login timestamps
• We may request identity verification documents, such as a passport or utility bill, to meet anti-fraud and KYC requirements

How We Use Your Data

Our ReelsOn platform uses your personal data for legitimate operational and legal purposes. We process your information to manage your account, process deposits and withdrawals, and deliver promotions such as our Welcome Package or Reel Boost Monday offers. We also use your data to detect fraudulent activity, prevent underage gambling, and ensure compliance with our licence obligations.

• We use your data to verify your age and identity before allowing withdrawals
• We use your data to personalize bonuses, loyalty rewards and VIP Club benefits
• We use your contact details to send important account notifications and, where permitted, marketing communications
• We use aggregated data to analyze trends and improve our games, promotions and website performance

Legal Basis for Processing

We at ReelsOn process your data based on the performance of our contract with you, our legitimate business interests, your consent where required, and our legal obligations as a licensed operator. Where you reside in a restricted jurisdiction listed in our Terms, we are unable to offer our services and will not process your data for account purposes.

Sharing of Information

We do not sell your personal data. However, our ReelsOn operations require sharing certain information with trusted third parties to run our business properly.

• We share data with payment providers such as Interac, Santander, Skrill and cryptocurrency processors to complete transactions
• We share data with game providers including Pragmatic Play, BGaming, Evolution and Ezugi to deliver gameplay and verify fair results
• We may disclose information to regulators, auditors or law enforcement when legally required
• We share data with identity verification and fraud-prevention services to protect our platform and our players

Cookies and Tracking Technologies

Our ReelsOn website uses cookies and similar technologies to enhance your browsing experience, remember your preferences and analyze site traffic. We at ReelsOn Casino use both session and persistent cookies. You can manage cookie settings through your browser, though disabling cookies may affect certain features of our site.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting and regulatory requirements. Where you close your ReelsOn account, we may continue to retain certain records to comply with anti-money-laundering obligations under our licence.

Data Security

We are committed to protecting your data using industry-standard encryption, secure servers and restricted access controls. Our ReelsOn team regularly reviews our security measures to reduce the risk of unauthorized access, loss or misuse of your information. While we take every reasonable precaution, no system is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We at ReelsOn respect these rights and will respond to valid requests within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to withdraw consent for marketing communications at any time
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at [email protected], and we will assist you promptly.

Restricted Jurisdictions

Our ReelsOn services are not available to residents of certain countries, including Australia, Germany, France, the United Kingdom, the United States and other jurisdictions listed in our Terms and Conditions. We do not knowingly collect or process personal data from individuals in these restricted territories for the purpose of providing gambling services.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external websites, and we encourage you to review their respective privacy policies before sharing any personal information.

Children's Privacy

We at ReelsOn do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically. Your continued use of our ReelsOn platform after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your data, please reach out to our team at [email protected]. Our customer support is available 24/7 via live chat, and VIP members may also contact us by phone. We are here to help you understand how your data is protected when you play at ReelsOn Casino.