ReelsOn Terms and Conditions

Welcome to ReelsOn Casino. These Terms and Conditions ("Terms") govern your access to and use of our website, reelson.com, and all games, promotions, and services we provide. By registering an account, depositing funds, or otherwise using our platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, we ask that you refrain from using our services.

Who We Are

ReelsOn Casino is owned and operated by Novatrix SRL, a company registered in Cartago, Costa Rica under registration number 3-102-893958. We operate under a gaming licence issued by the Government of the Autonomous Island of Anjouan, licence number ALSI-202508056-FI2, type b2c, valid from 25 August 2025 until 24 August 2027. This licence covers a number of domains operated under the Novatrix SRL umbrella. We are committed to operating our platform fairly, transparently, and in compliance with the regulations that apply to us.

Eligibility and Account Registration

To use our services, you must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. When you create an account with us, you agree to provide accurate, current, and complete information. We reserve the right to verify your identity, age, and payment details at any time, including as part of our standard KYC and anti-money laundering procedures.

You may only hold one active account with us at any time
You are responsible for keeping your reelson login credentials confidential
We may suspend or close accounts that provide false or misleading information
We do not knowingly accept players from restricted territories

Restricted Territories

We do not offer our services to residents of certain countries, including American Samoa, Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Comoros, Cyprus, Estonia, France, Georgia, Germany, Gibraltar, Greece, Guam, Hawaii, Iran, Japan, Jersey, Guernsey, Latvia, Lithuania, Malta, Myanmar, the Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico, Romania, Russia, Spain, Ukraine, the United Kingdom, the United States, and the Virgin Islands. It is your responsibility to check whether online gambling is lawful in your location before using our services.

Deposits, Withdrawals, and Currencies

We accept a range of currencies, including EUR, USD, AUD, CAD, NZD, NOK, and several cryptocurrencies such as BTC, ETH, LTC, DOGE, USDT, TRX, and XRP. Our minimum deposit is €20 (or the cryptocurrency equivalent, such as 0.0001 BTC or 5 USDT), and the same minimum generally applies to withdrawals. We support a variety of deposit and withdrawal methods, including Visa, Mastercard, Apple Pay, Google Pay, Interac, Skrill, Neteller, Jeton, and multiple crypto payment options.

Withdrawal limits apply at €3,000 per week and €15,000 per month for standard players, rising to €5,000 per week and €20,000 per month for VIP Club members. Higher daily VIP limits apply according to loyalty tier, reaching up to €50,000 per day for our Grand Jackpot and ReelsOn Legend levels. We require that deposits be wagered at least 3 times before withdrawal, and processing fees may apply if this condition is not met. Pending times may take up to 72 hours, and bank transfer cashouts can take up to 3 business days; refunds may take 5-7 banking days.

Bonuses and Promotions

We offer a range of promotions, including our Welcome Package of up to €5,000 plus 200 Free Spins across your first three deposits, our Crypto Bonus, Reel Boost Monday, Midweek Spin Drop, Friday Crown Reels, and seasonal offers such as our Halloween Party promotions. Each bonus is subject to its own specific terms, including minimum deposit requirements, wagering requirements, maximum bet limits while wagering, and expiry periods.

Standard wagering requirements are 40x the deposit bonus plus free spin winnings, unless otherwise stated
We cap the maximum bet while wagering a bonus at €5, unless a specific promotion states otherwise
Bonus codes must be entered at the time of deposit; only one bonus may be active at a time
We reserve the right to void winnings obtained in breach of bonus terms
We do not offer bonuses to players whose withdrawal-to-deposit ratio exceeds 70%
Our promotions are not available to players from Sweden and Finland unless stated otherwise

We may amend, suspend, or withdraw any promotion at our discretion, and we will communicate material changes through our website or directly to affected players where reasonably possible.

Loyalty Program and VIP Club

We operate a 20-level Loyalty Program that rewards real-money wagering with points, free spins, and, from level 5 onwards, daily cashback. Our VIP Club offers additional benefits such as higher withdrawal limits, dedicated support, and tailored bonuses. A single deposit of €1,000 grants instant VIP status, and players with VIP history at other casinos may request a status transfer with appropriate proof. Full details of each tier, including cashback percentages and free spin allowances, are available on our loyalty program page.

Games and Fair Play

We provide access to over 4,900 games, including more than 4,600 slots, sourced from leading providers such as Pragmatic Play, BGaming, Gamzix, Playtech, NetEnt, Yggdrasil, and many more. Our live casino games are powered by Evolution, Ezugi, and LuckyStreak. We use certified random number generators and independently tested software to ensure fair outcomes, and we do not manipulate game results in our favour.

We reserve the right to void bets or winnings resulting from technical errors, software malfunctions, or demonstrable abuse of our systems. If a game displays incorrect information due to a technical fault, the game rules recognised by our technical provider shall prevail.

Responsible Gambling

We are committed to promoting responsible gambling. We offer tools such as deposit limits, loss limits, time-outs, and self-exclusion options. If you feel your gambling is becoming problematic, we encourage you to contact our support team, who can guide you through the available responsible gambling tools and, where appropriate, direct you to independent support organisations.

Customer Support

Our customer support team is available 24/7 via live chat, and we also offer email support at [email protected], with phone support reserved for our VIP players. We provide assistance in English, German, French, Italian, Norwegian, and Spanish. If you experience any issue with your reelson casino account, including login problems, deposit queries, or questions about our reelson casino app, our support team is ready to help.

Intellectual Property

All content on our platform, including but not limited to our logo, graphics, game software, and written materials, is owned by us or licensed to us by our partners. You may not copy, reproduce, distribute, or otherwise exploit any part of our platform without our prior written consent.

Limitation of Liability

We provide our services on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude liability for any indirect, incidental, or consequential losses arising from your use of our platform, including losses resulting from internet connectivity issues, third-party payment processing delays, or circumstances beyond our reasonable control.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraud, breach of these Terms, multiple accounts, or any activity that undermines the integrity of our platform. Where an account is closed due to a breach, we may withhold any bonus funds and associated winnings. You may close your account at any time by contacting our support team.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will post the updated version on our website, and continued use of our platform after changes take effect constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

Governing Law

These Terms are governed by the laws applicable to our licence issued by the Government of the Autonomous Island of Anjouan. Any disputes arising from your use of our platform will be handled in accordance with this framework, and we encourage you to contact our support team first to resolve any concerns informally.

If you have any questions about these Terms, please reach out to us at [email protected]. We are here to ensure your experience with us remains safe, fair, and enjoyable.